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由于出口商品涉及海关申报、纳税等,在发货前可以通过客服取消订单,一旦发货一般不支持退货或换货,但商品存在重大瑕疵的除外。对商品或我们的服务您有任何不满意之处,请联系客服,我们将尽可能为您解决。
如您遇到商品问题需要提交退款申请,您可以在线提交退款申请或联系客服为您提交退款申请,待商品返回,平台为您审核退款,退款审核成功后,具体退款周期根据不同的支付平台有所不同(一般为3-10个工作日),如您的订单退款超过退款周期仍未收到退款,请您联系客服进行处理。